Director of Sales: The Strategic Growth Leader

As the Director of Sales at Daly Seven, you are the primary driver of revenue and market performance for your assigned property. You serve as a key leadership figure, representing the hotel with professionalism and courtesy while delivering the highest standards of customer service. Working in close cooperation with Corporate and Management staff, you take full responsibility for occupancy, revenue, and RevPAR growth. Your mission is to foster a cohesive working environment across all departments to maximize property exposure and overall profitability.

What You’ll Do

Strategic Sales & Revenue Management

• Implement and lead all sales activities based on market strategies developed in collaboration with the General Manager and Corporate Director of Sales and Marketing.
• Control room dates, availability, and rates within the Revenue Management System in coordination with assigned Revenue Managers.
• Review sales statistics and market analysis to determine client needs, occupancy potential, and target rates.
• Negotiate pricing and present group agreements or local negotiated rate (LNR) proposals to clients within a 12-hour window.
• Actively participate in the RFP process for incoming business in cooperation with the Corporate DOS.

Business Development & Relationship Management

• Proactively solicit new business through research on market trends, new developments, and target companies.
• Establish a strong rapport with guests and clients to secure return business and resolve issues for accounts considering a change in properties.
• Conduct site tours for interested groups and coordinate transient and group room commitments to ensure an ideal market mix.
• Maintain a continued focus on current guests by sending thank you notes and providing welcome in-room gifts or VIP amenities.
• Input and track all sales activities, bookings, and contracts accurately into the Delphi.fdc system.

Community Advocacy & Brand Leadership

• Represent the hotel at community networking functions and lead "business after hours" events with the local Chamber of Commerce.
• Stay current with all brand standard requirements and complete all necessary training and classes required by Daly Seven and the specific brand represented.
• Plan and prepare for marketing sales blitzes as needed to enhance property visibility.
• Act as a positive and professional role model, serving as the Weekend Manager on Duty (MOD) once per month.

Qualifications

• Proven leadership experience in a sales or management role within the hospitality industry.
• Exceptional communication skills and the ability to maintain productive working relationships with colleagues and clients.
• Strong organizational skills to manage group agreements, rooming lists, and cutoff dates effectively.
• Proficiency in hospitality sales software (such as Delphi.fdc) and revenue management systems.

• Minimum 1 year hotel sales experience
• Hilton experience preferred
• College degree preferred

Ability to Commute:
Durham, NC 27705 (Required)

Ability to Relocate:
Durham, NC 27705: Relocate before starting work (Required)

Work Location: In person

Cook: The Culinary Craftsman

As a Cook at Daly Seven, you are responsible for preparing high-quality dishes that meet our exacting standardized recipes and excellence standards. You ensure that every plate sent to the dining room is consistent, timely, and delicious. By maintaining a sense of personal responsibility for the quality of service, you play a vital role in the guest experience.

What You’ll Do

Deliver Exceptional Flavor

• Prepare all food following standardized recipes and precise portion sizes.
• Manage multiple orders simultaneously, ensuring all components of a table's order are finished at the same time.
• Maintain a clean and organized workspace while properly operating commercial kitchen equipment like grills, fryers, ranges, and ovens.
• Guarantee that each guest receives consistent products and services during every visit.

Maintain Operational Excellence

• Keep all food and beverage supplies stocked and fresh, taking regular inventories and informing management of supply needs.
• Establish and maintain high personal quality standards for cleanliness in all storage and service areas.
• Wash hands frequently and remain available to assist other employees or departments when needed.
• Arrive to work on time in the proper uniform and name tag, providing advance notice for any anticipated absences.

Prioritize Safety & Compliance

• Maintain expert knowledge of all city, state, and federal regulations concerning health codes for food and beverage service.
• Continually apply correct handling procedures to minimize food waste.
• Act as a member of the hotel security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Complete Incident Reports when necessary and know the locations of emergency lights and emergency cut-offs for gas, electric, and water.

Qualifications

• ServSafe Certification preferred.
• Minimum 1 year of food preparation experience.
• Ability to stand for extended periods, lift 30 pounds, bend, stoop, and navigate stairs regularly.

Bartender/Server: The Artisan of Atmosphere

As a Bartender/Server at Daly Seven, you are responsible for maintaining a clean and inviting bar and restaurant atmosphere for our hotel guests. You take personal ownership for preparing and serving high-quality beverages and food, ensuring every bar and restaurant guest feels welcomed. By demonstrating a strong sense of personal responsibility for the property and the guests, you ensure that the quality of service in the bar reflects the excellence of the entire hotel.

What You’ll Do

Deliver Exceptional Service

• Relate to both employees and guests in a respectful manner, remaining available to assist them at all times.
• Communicate with sensitivity and tact to ensure a professional environment.
• Take the initiative to speak to guests before they speak to you, acknowledging them with eye contact and a warm greeting.
• Proactively offer assistance and strive to stay one step ahead of guest needs.
• Coordinate with kitchen staff to prepare and serve all beverage and food orders accurately, including delivering room service orders to guest rooms when necessary.
• Assist with serving tables as needed and work meetings and events when required.

Maintain Operational Excellence

• Secure payment for all orders, maintaining absolute accuracy in cash handling, making change, and balancing shift reports.
• Verify guest room numbers to prevent non-payment and ensure correct billing.
• Keep all beverages and supplies stocked and fresh, performing regular inventories and informing management of supply needs.
• Help other employees as needed and report pertinent information to the next shift via verbal communication and logbooks.
• Establish and maintain high personal quality standards for cleanliness in all service and storage areas.

Prioritize Safety & Compliance

• Stay current on city, state, and federal regulations regarding health codes and the service of food and beverages.
• Strictly verify guest age prior to serving alcoholic beverages and monitor intoxication levels to determine when a guest must be cut off.
• Act as a member of the hotel security team by reporting hazards and investigating any injuries on the premises in the manager’s absence.
• Complete Incident Reports for guests or Accident Reports for employees when required.
• Know the locations of emergency lights and emergency cut-offs for gas, electric, and water.

Qualifications

• Strong interpersonal skills and the ability to handle cash with high precision.
• Minimum 1 year of bartending experience.
• Ability to stand for extended periods, lift 30 pounds, bend, stoop, and navigate stairs regularly.

Maintenance Person: The Custodian of Quality

As a Maintenance Person at Daly Seven, you are responsible for maintaining a clean and attractive property while ensuring all repairs are completed in a timely manner. You play a critical role in preserving the building's infrastructure and grounds to provide a safe and inviting environment for our guests. By prioritizing tasks assigned by management and responding to immediate needs, you ensure the hotel remains in peak operational condition.

What You’ll Do

Grounds & Exterior Care

• Maintain an attractive property by picking up litter and ensuring the parking lot is swept and free of trash.
• Manage landscaping needs, including weeding and watering shrubs, plants, and flowers.
• Maintain the hotel pool and ensure all exterior woodwork and trim are in good repair.
• Keep walkways and entrances clear of ice and snow to ensure guest safety.
• Clean exterior windows and replace burned-out light bulbs on the building exterior and in corridors.

Room & Building Maintenance

• Collect room maintenance cards from the front desk to promptly correct guest room issues.
• Conduct ongoing room preventative maintenance, including repairing damaged walls, painting, and replacing or repairing wallpaper.
• Repair leaking or clogged plumbing, and re-caulk windows, bathtubs, sinks, and toilets while treating for mildew.
• Maintain hardware by repairing loose doorknobs, door closures, and loose door frames, as well as replacing and rotating locks as needed.
• Fix damaged furniture, carpet, light fixtures, lamps, and loose pictures or mirrors.

Equipment & Technical Support

• Perform routine preventative maintenance on laundry equipment and vacuum cleaners.
• Clean air conditioning filters regularly to ensure efficiency.
• Maintain lawn mowers and other power equipment to ensure they remain in good working order.
• Respond to emergency situations both during and after hours to resolve immediate safety concerns.

Qualifications

• Strong technical aptitude with the ability to safely operate power tools, mowers, and clippers.
• Minimum 1 year of facility maintenance experience.
• Ability to stand for extended periods, bend, stoop, and lift up to 35 points where needed to perform job duties.

Laundry Attendant: The Guardian of Guest Comfort

As a Laundry Attendant at Daly Seven, you are the engine behind the scenes ensuring our guests enjoy the highest standards of cleanliness and comfort. You aren't just washing linens; you are a brand ambassador who takes pride in maintaining the crisp, fresh experience our guests expect when they stay with us. Because the laundry operation is a priority area, your attention to detail directly impacts our success and sustainability.
 

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What You’ll Do

Master the Cycle

• Help strip linens from guest rooms to kickstart the day’s washing operations.
• Carefully sort all linens and ensure machines are never overloaded, following specific weight recommendations for every load.
• Presoak all stained linens and hold them for the final load of the day to ensure every piece of fabric meets our quality standards.
• Follow specific washing protocols, such as using hot water for white linens and cold water only for duvets.
• Wash shower curtains and bedding immediately as they arrive; hang dry shower curtains and never allow these items to accumulate for long periods.
• Fold all linens exactly as specified to maintain a uniform, high-quality look for our guest rooms.

Maintain Efficiency & Equipment

• Use only the brands and amounts of laundry products specified by management to ensure consistency and cost-effectiveness.
• Keep a close eye on supplies and report low inventory to the Head Housekeeper or Manager immediately.
• Clean dryer tops, lint vents, and the area around the dryer drum frequently throughout your shift.
• Clean the inside and outside of washers, clean dryer backs/vents, and ensure no machines are left running at the end of the workday.
• Sweep the floor daily, mop when needed, and keep the linen storage area locked at all times.

Ensure Safety & Security

• Act as a vital part of the hotel security team by remaining alert for potential safety hazards and reporting them to the manager in writing.
• Maintain a smoke-free laundry room and never pile soiled linens on the floor.
• Follow all company policies regarding timekeeping, including mandatory clock-outs for lunch and ensuring you only work while clocked in.

 

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Requirements

• Ability to lift up to 25 pounds independently; employees must seek assistance for items over this weight.
• Ability to bend, stoop, and regularly go up and down stairs throughout the shift.
• Be on duty at the specific times requested by the Head Housekeeper or Manager.
• Wear an appropriate uniform and name tag at all times.
• Adhere to a mandatory 30-minute lunch break, typically punched out between 12:00 and 1:00.

Night Auditor: The Guardian of the Night

As a Night Auditor at Daly Seven, you are the vital link between days, ensuring our hotel operates seamlessly through the night. You are more than a desk clerk; you are the guardian of the property and the quiet force that prepares our hotel for a successful new day. From balancing the books to setting up a warm breakfast, you ensure every guest’s experience ends and begins with excellence.

What You’ll Do

Master the Audit & Finances

• Perform the nightly audit following strict guidelines to check the day’s work and correct any errors.
• Count the cash bank to start your shift and verify the money drop for the departing clerk.
• Correctly complete all daily forms and reports, ensuring shift initials are posted and data is keyed accurately into the computer.

Create a Welcoming Start

• Set up the continental breakfast to ensure our guests start their day with a great meal.
• Maintain a clean and neat lobby and office area at all times, ensuring a professional image for late-night arrivals and early-morning departures.
• Take reservations with accuracy and, if our hotel is full, proactively help guests find lodging at another Daly Seven property.

Ensure Safety & Security

• Maintain expert knowledge of the building layout (interior and exterior) and the location of master, override, and laundry keys.
• Know the location of emergency cut-offs (gas, water, electrical), first aid supplies, and emergency lights.
• Understand how to shut down the computer system in an emergency and how to set up the ADA box.

Qualifications

• Prior hotel experience preferred.
• Strong attention to detail and computer literacy.
• Ability to work alone after two weeks of training and improve proficiency throughout the 120-day probationary period.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly go up and down stairs.

Room Attendant: The Architect of Comfort

As a Room Attendant / Housekeeper at Daly Seven, you are the guardian of our guest experience. You don’t just clean rooms; you create a sanctuary for travelers, ensuring every guest walks into a space that feels fresh, comfortable, and cared for. Your attention to detail and welcoming spirit are what turn a simple stay into a memorable experience.

What You’ll Do

Create a Welcoming Environment

• Clean all assigned guest rooms and common areas to the high standards specified by the Head Housekeeper or manager.
• Always speak to guests with courtesy and a friendly smile.
• Perform daily checks of furniture, fixtures, and equipment to ensure everything is in perfect working order for our guests. Report deficiencies to the manager.

Master the Logistics

• Mark each cleaned room on your housekeeping sheet and notify the front desk immediately when a room is ready.
• Complete missing linen reports for every room and promptly turn in all lost and found items.
• Maintain neat, locked storage closets and ensure your housekeeping cart is restocked, trash is emptied, and vacuums are cleared at the end of every shift.
• Arrive on time, in the appropriate uniform with your name tag, and obtain your work schedule promptly.

Ensure Safety & Security

• Act as a vital part of the hotel security team by remaining alert for potential hazards and promptly reporting them to the manager.
• Maintain strict control of room keys at all times, keeping them securely in your smock and never leaving them on a cart.
• Keep all business information strictly confidential, both while on duty and off duty.
• Report all maintenance problems directly to the manager to ensure guest comfort.

Qualifications

• Previous housekeeping or cleaning experience is preferred.
• Attention to detail.
• Time management.
• Ability to lift up to 25 pounds, bend, stoop, and regularly go up and down stairs.

Night Auditor: The Guardian of the Night

As a Night Auditor at Daly Seven, you are the vital link between days, ensuring our hotel operates seamlessly through the night. You are more than a desk clerk; you are the guardian of the property and the quiet force that prepares our hotel for a successful new day. From balancing the books to setting up a warm breakfast, you ensure every guest’s experience ends and begins with excellence.

What You’ll Do

Master the Audit & Finances

• Perform the nightly audit following strict guidelines to check the day’s work and correct any errors.
• Count the cash bank to start your shift and verify the money drop for the departing clerk.
• Correctly complete all daily forms and reports, ensuring shift initials are posted and data is keyed accurately into the computer.

Create a Welcoming Start

• Set up the continental breakfast to ensure our guests start their day with a great meal.
• Maintain a clean and neat lobby and office area at all times, ensuring a professional image for late-night arrivals and early-morning departures.
• Take reservations with accuracy and, if our hotel is full, proactively help guests find lodging at another Daly Seven property.

Ensure Safety & Security

• Maintain expert knowledge of the building layout (interior and exterior) and the location of master, override, and laundry keys.
• Know the location of emergency cut-offs (gas, water, electrical), first aid supplies, and emergency lights.
• Understand how to shut down the computer system in an emergency and how to set up the ADA box.

Qualifications

• Prior hotel experience preferred.
• Strong attention to detail and computer literacy.
• Ability to work alone after two weeks of training and improve proficiency throughout the 120-day probationary period.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly go up and down stairs.

Breakfast Host/Hostess: The Morning Ambassador

As a Breakfast Host or Hostess at Daly Seven, you are responsible for crafting a warm and inviting atmosphere where our guests can start their day. You take personal ownership of the complimentary breakfast experience, ensuring that every meal is fresh and every guest feels genuinely cared for. By providing attentive service and a friendly smile, you set the tone for the rest of our guests' stay.

What You’ll Do

Create a Welcoming Atmosphere

• Take the initiative to greet guests before they speak to you, using eye contact, a nod, or a warm greeting.
• Offer assistance to guests and try to stay one step ahead of their needs, such as pouring coffee and juice refills when needed.
• Provide guests with accurate information and clear directions to help them navigate their day.
• Listen to guest inquiries or concerns with interest and empathy, responding promptly to ensure total satisfaction.

Master the Details

• Prepare all food and beverages, keeping supplies stocked and fresh throughout the morning service.
• Take regular inventory of food, beverages, and supplies, informing management of upcoming needs.
• Establish and maintain personal high-quality standards for cleanliness in the service and storage areas.
• Help other departments when needed and communicate pertinent information to the next shift verbally and via logbooks.

Ensure Safety & Security

• Act as a vital part of the hotel security team, reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Know the location of emergency cut-offs (gas, electric, water), breakers, and emergency lights.
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

Qualifications

• ServSafe certification preferred, but not required.
• Prior customer service or food service experience.
• Ability to lift up to 30 pounds, bend, stoop, and regularly navigate stairs.